瓜子TV

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Student advice

  1. How do I login to my student portal?

    To log in to the student portal, use your P number (found on your student ID card, including the 'P') as your username and your Single Sign-On (SSO) password. You can access the portal by login onto .

  2. How do I set up Multi-Factor Authentication to access 瓜子TV email, OneDrive, Teams and online Microsoft Office applications?

    Please see our help page for further information and set up guide.

  3. How can I access LearningZone and where can I view LearningZone support guides?

    You can login to LearningZone by login into my瓜子TV and clicking on the LearningZone tile or you can log in directly to . You can view our for further guidance on how to use LearningZone.

  4. Where can I learn more about using 瓜子TV's IT services, including MS Teams and downloadable software?

    You can get more information about 瓜子TV IT services and how to use them by visiting the page.

    For guidance on how to use MS Teams, please visit the .

    More information about software that is available for you to download is available on our .

  5. How can I access my timetable?

    You can access your timetable by logging in to my瓜子TV and selecting the 'timetable' tile. If there are missing modules or no modules at all please contact your faculty. If there is an 鈥榓uthorisation error message鈥� on the app please delete and re-install the app.

  6. How can I connect to the university Wi-Fi (Eduroam)?

    Please visit our for guidance on how to connect to the University鈥檚 Wi-Fi system.

  7. Can I download Microsoft 365 on my personal device?

    Yes, Microsoft 365 enables you to install Office for free on up to 5 devices and save files on your OneDrive which comes with 1tb of storage. .

  8. How can I access Adobe software as a student?

    All Adobe products can be accessed on campus. When accessing Adobe products, you will need your 瓜子TV email address and your 瓜子TV username and password.

    All students have access to Adobe Creative Cloud (Adobe CC) via .

    Students on specified programmes where Adobe CC is a core part of teaching and learning will automatically have access to an Adobe CC account using their 瓜子TV credentials and will therefore be able to download applications to a personal device.

    To download or update existing Adobe CC apps, please follow and then sign in on the desktop app using your 瓜子TV email address, username and password.

    To install individual apps, please visit the .

    If you are having issues accessing Adobe CC please view the . Should you require access to the Adobe home license, please contact your Programme Lead in the first instance.

  9. How do I access software that is available on 瓜子TV PCs?

    You will be able to remotely launch all the applications on your personal device off campus by logging into and following the instructions.

  10. How do I use SSH/Oracle (CEM)?

    To access SSH services ensure you are logged into Horizon and follow the instructions via the link

  11. How do I top up my student account for printing?

    You can top up your account by login onto our .

  12. What is the difference between student username and email address?

    The username will have the letter P ahead of your individual P-number. You will use your username for single sign-on student credentials to access systems such as Blackboard, My瓜子TV.

    Student email address is in a format as shown in the example below:

    p90123457@my365.dmu.ac.uk

  13. How can I change my password?

    You can manage your password via our . This facility allows you to change your password and set up security questions so you can reset your password in the event that you forget it.

  14. My account is locked due to intruder detection message, what should I do?

    Your account will unlock after 15 minutes providing no more login attempts were made.

  15. Where can I download SPSS and Nvivo from?

    SPSS and Nvivo can be downloaded from the . Please select SAML and then login with your 瓜子TV Single Sign-On username and password.

  16. How can I access my 瓜子TV emails and Hear report as an alumni?

    Alumni emails can be accessed from the if your email was hosted on Office 365.

    The email address would be your P number followed by @alumni365.dmu.ac.uk for example (p1234567@alumni365.dmu.ac.uk)

    You will require your P Number and 瓜子TV password thereafter to login.

    You can access the Hear system by login in with your personal email that you registered with on . If you are any issues please email servicedesk@dmu.ac.uk.

  17. How much will I be charged to print?

    Please see the IT, Printing and Media page for further details.

  18. The My瓜子TV app on my phone is not working, what should I do?

    Please remove and re-install the app as this will resolve most issues. If issues persist, please contact Digital & Technology.

  19. Where can I find further information about library services?

    瓜子TV Library and Learning services have a dedicated website for information about opening times, study support, books and much more.

    Please visit the for further information.

  20. How do I contact IT (Digital & Technology) support?

    You can use to log calls or faults and track their progress.

    You can also call the Digital & Technology Service Desk on 0116 250 6050 and speak to an analyst 24/7 or email servicedesk@dmu.ac.uk.